Production Support Plans

Epitek provides various levels of MOCVD production support to assist with engineering, process change, device growth, or any need you may have. Contact one of our service technicians to learn more about our quarterly and annual preventative maintenance  plans as well.

Extended Support Plan

  • 10 On-site Visits
  • Up to 3 days On-site per visit
  • 24/7 Telephone Support Included
  • Rate includes Services & Travel
  • On-site escalation billed hourly
  • Escalation Travel Expenses, billed at cost

Operational Support

  • 5 On-site Visits
  • Up to 3 days On-site per visit
  • Extended Phone Support Included
  • Rate includes Services & Travel
  • On-site escalation billed hourly
  • Escalation Travel Expenses, billed at cost

2) Telephone Support

Remote technical assistance can be provided via telephone through the following Telephone Support Plans. Current customers have free access to technical phone support in accordance with their contract terms.